VICIdial Open-Source Contact Center SuiteVICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone.VICIdial has a full featured predictive dialer.
I want to switch within a few months to Vicidial. I have installed GoAutodial for testing (and will also install ViciBox) and compare. probably go with ViciBox as it seems it will be easier to upgrade to newer versions. I have the system working for dialing outbound only using SIP. My last step is to connect to the mysql databases using ODBC.
It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling.
Vicibox 8 Installation Manual
VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.For more information about the VICIdial Open-Source Contact Center Project, please visit:. (for feature requests and bug reports).